INOVASI TATA KELOLA ADUAN WARGA BERBASIS WEB UNTUK MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DESA SAMBILAWANG

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Published: 2026-09-02
Keywords:
Digitalization, Public Complaints, Public Services, Village Government, Website.

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Iis Panisah
Universitas Bina Bangsa
Akif Mutawakkil
Universitas Bina Bangsa
Yazid Zahari
Universitas Bina Bangsa
Muhamad Zikri Fatur Rahman
Universitas Bina Bangsa
Siti Hanan
Universitas Bina Bangsa
Nuniek Permata
Universitas Bina Bangsa

Abstract

Responsive public services require complaint channels that are easily accessible and managed in a structured manner. This community service project aimed to design and implement a public complaint website in Sambilawang Village, Waringinkurung District, Serang Regency. The program was executed by students from KKM Group 58 at Bina Bangsa University through stages of observation, needs analysis, system design, development, testing, and outreach. The implementation results demonstrate that this web-based platform effectively facilitates residents in submitting aspirations online while optimizing the efficiency of village officials in receiving and managing reports. The presence of this website is expected to strengthen interactive communication between residents and the village government, while fostering public service governance that is efficient, transparent, and accountable.

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Article Details

Issue

Vol. 1 No. 002 (2026): JURNAL MULTIDISIPLIN RISET AKADEMIK Edisi September

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Articles

How to Cite

INOVASI TATA KELOLA ADUAN WARGA BERBASIS WEB UNTUK MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DESA SAMBILAWANG. (2026). JMRA : Jurnal Multidisiplin Riset Akademik, 1(002), 135-145. https://jurnal.multidisiplinrisetakademik.com/jmra/article/view/11

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