EVALUASI EFEKTIVITAS APLIKASI MYASN BKN TERHADAP TINGKAT KEPUASAN PEGAWAI DALAM PELAYANAN ADMINISTRASI MANDIRI

Abstrak

Digital transformation within government bureaucracy represents a strategic step toward enhancing public service efficiency, notably through the National Civil Service Agency's (BKN) implementation of the MyASN application. This study aims to evaluate the effectiveness of the BKN's MyASN application and its impact on employee satisfaction regarding self-service administrative processes. A qualitative research method with a descriptive approach was employed. Data collection involved in-depth interviews, participant observation, and document analysis involving employees at the Ministry of Public Works and Public Housing (PUPR). Data analysis utilized the Miles and Huberman model, comprising data reduction, data display, and conclusion drawing. The findings indicate that MyASN is effective in streamlining administrative procedures—transitioning them from conventional methods to digital ones—thereby improving access to personnel data. Employee satisfaction is influenced by the application's functionality and time efficiency, although challenges regarding digital literacy and technical infrastructure constraints persist. The study concludes by recommending the development of a more user-centric interface and the strengthening of technical support to sustainably optimize user satisfaction.